A USER-CENTERED APPROACH TO DEVELOPING EMERGENT TECHNOLOGY PRODUCTS
DS 48: Proceedings DESIGN 2008, the 10th International Design Conference, Dubrovnik, Croatia
Year: 2008
Editor: Marjanovic D., Storga M., Pavkovic N., Bojcetic N.
Author: Restrepo, J.; McAloone, T. C.; Schlegel, T.; Lykke, J.
Section: User-centred design
Page(s): 483 - 492
Abstract
Current participatory design methods do not allow designers to gain the insight required to develop products with emerging technologies. This poses challenges to the designers, as input from users cannot be used too early in the design process, given that users respond best to issues they know or can relate to. This paper presents a case study where a user-centred approach was used to determine when and how to involve users in the design of a TV-enabled mobile telephone, with the aim of identifying the main form factor drivers for its design. The paper also discusses some methodological issues related to user involvement in the implementation of emerging technologies in the consumer electronics industry.
Keywords: new product development, emergent technology, user involvement