A GENERIC PSS DEVELOPMENT PROCESS MODEL BASED ON THEORY AND AN EMPIRICAL STUDY

DS 60: Proceedings of DESIGN 2010, the 11th International Design Conference, Dubrovnik, Croatia

Year: 2010
Editor: Marjanovic D., Storga M., Pavkovic N., Bojcetic N.
Author: Müller, P.; Stark, R.
Section: DESIGN PROCESSES
Page(s): 361-370

Abstract

For the development of industrial Product-Service Systems (PSS, IPS2) generic development process models are hardly available. The definition of a generic IPS2 development process model is one aim of our research on PSS and IPS2. In our article, we elaborate on a generic process model for PSS and IPS2 development, which is part of a PSS development methodology. The process model bases on theory and empirical findings. An interview study has been undertaken to compare as-is processes in German industry in 2009 in order to compile the new, generic PSS development process model.

Keywords: PSS development, generic development process model, empirical study, interviews

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