A Mathematical Model of Customer Satisfaction depending on technical Design Parameters in the context of Product Generation Engineering

DS 101: Proceedings of NordDesign 2020, Lyngby, Denmark, 12th - 14th August 2020

Year: 2020
Editor: Mortensen, N.H.; Hansen, C.T. and Deininger, M.
Author: Aksoy, Günseli; Huth, Tobias; Vietor, Thomas
Series: NordDESIGN
Institution: Volkswagen AG Wolfsburg, TU Braunschweig
Section: Requirements Management
Page(s): 12
DOI number: https://doi.org/10.35199/NORDDESIGN2020.60
ISBN: 9781912254088


Many manufacturers use customer research instruments, such as empirical surveys in order to find out their needs to consider in new products to improve customer satisfaction. However, the systematic of how the customer satisfaction due to the evaluation of customer feedback is used, particularly up to a design parameter level of product structure, is not considered by any approach. In this contribution, an approach is carried out to show the overall customer satisfaction by application of a mathematical model with regard to the scope of the Product Generation Engineering.

Keywords: engineering design, customer integration methods, integrated product development


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